Play Smart. Stay in Control.

1. Age Restriction Policy

mibajee strictly prohibits access to its platform by anyone under the age of 18. This is an absolute requirement with no exceptions. All players must be aged 18 or above at the time of registration and must remain 18+ for the duration of their use of the mibajee platform.

During the registration process, every new mibajee account holder is required to confirm that they are at least 18 years of age. mibajee reserves the right to request age-verification documents (such as a National Identity Card, passport, or birth certificate) at any point. Where a player cannot verify they meet the 18+ minimum age requirement, mibajee will suspend or permanently close the account and return any unspent deposits where possible.

Players in Bangladesh should be aware that gambling is intended for adults only. The enjoyment of mibajee's casino games, cricket betting markets, and slots requires sound financial judgement and emotional maturity. We urge parents and guardians to use device-level parental controls and to keep login credentials strictly private to prevent underage access.

2. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a behavioural pattern in which a person feels a persistent, uncontrollable urge to gamble despite negative consequences to their finances, relationships, mental health, or daily functioning. Recognising the early warning signs is the first and most important step towards regaining control.

mibajee encourages all players to honestly reflect on their gambling habits. The self-assessment questions below are adapted from widely recognised responsible gaming frameworks. If you answer "yes" to three or more of these questions, we strongly recommend using the mibajee self-exclusion or time-out tool and considering speaking with a professional counsellor.

3. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on mibajee. When you activate self-exclusion, your account is suspended for the period you select, and you will be unable to log in, deposit, place bets, or access any mibajee games or features during that time.

mibajee offers the following self-exclusion durations:

• 30 Days: A short cooling-off period suitable for players who feel they need a brief break from the platform.
• 90 Days: A medium-term exclusion that gives players several months of distance from gambling activity.
• 6 Months: A longer exclusion period recommended for players who are concerned about escalating play patterns.
• 1 Year: A substantial break for players experiencing significant negative impacts from gambling on their daily life.
• 5 Years: A long-term exclusion for players who want an extended period of protection.
• Permanent: An irrevocable account closure. This option cannot be reversed. All personal data will be retained only as required by our legal obligations.

Self-exclusion activates immediately upon confirmation. During the exclusion period, mibajee will suppress all marketing and promotional communications to the excluded account. Any bonuses credited to the account prior to exclusion will be voided. Pending withdrawals that have already been approved will be processed normally.

To activate self-exclusion, log in to your mibajee account and navigate to the Responsible Gaming section of your account settings, or contact the 24/7 live chat support team who can process the request on your behalf in real time. Once activated, the exclusion period cannot be shortened — requests to reopen an account before the end of the self-exclusion period will not be processed.

4. Deposit Limits

Setting a deposit limit is one of the simplest and most effective ways to maintain control over your gambling budget. mibajee allows every player to define how much they are permitted to deposit into their account within a given time period. Deposit limits are available on three cycles:

• Daily Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a rolling 24-hour period.
• Weekly Limit: The maximum total deposit across all payment methods within a rolling 7-day window.
• Monthly Limit: The maximum total deposit across all payment methods within a rolling 30-day window.

Limits are displayed in Bangladeshi Taka (৳). For example, a player might set a daily deposit limit of ৳2,000 and a monthly cap of ৳20,000 to stay within a comfortable entertainment budget. You may set limits in any combination — you do not need to set all three simultaneously.

Reducing a limit takes effect immediately — the new lower cap is enforced from the moment you confirm the change. Increasing a limit is subject to a mandatory 7-day waiting period before the higher limit becomes active. This delay is intentional: it provides a window for reflection and helps prevent impulsive decisions made during a losing streak or emotional state.

5. Time-Out & Cool-Off

A time-out is a short-term account suspension designed for players who want a brief, structured break from gambling without committing to a longer self-exclusion period. During a mibajee time-out, your account is fully suspended — you cannot log in, deposit funds, or place any wagers.

Available time-out durations on mibajee include:

• 24 Hours: Ideal for players who notice they have been playing for too long in a single session and want to reset.
• 7 Days: A one-week cooling period for players feeling emotionally or financially fatigued from recent gaming sessions.
• 30 Days: A month-long break that gives players meaningful space to evaluate whether their gambling habits remain healthy.

Like deposit-limit reductions, a time-out takes effect the instant you confirm it. All marketing communications are paused for the duration of the time-out. At the end of the time-out period, your account will become accessible again, but you are encouraged to review your gameplay history and reassess your limits before resuming play.

If you find that a 30-day time-out is not sufficient and you continue to feel unable to control your gambling, we strongly recommend upgrading to a longer self-exclusion period. Our 24/7 support team can walk you through the transition and help you choose the most appropriate level of protection.

6. Reality Check Tools

It is easy to lose track of time during an engaging game session. mibajee's reality check feature displays periodic on-screen notifications that remind you how long you have been playing and show a clear summary of your net financial position for that session.

You can configure reality check reminders to appear at the following intervals:

• Every 15 minutes
• Every 30 minutes
• Every 60 minutes
• Every 2 hours

Each reality check notification displays your total session duration, the total amount deposited during the session, your total wagered amount, your total wins, and your net result in ৳. The prompt gives you the option to continue your session or to close the game and return to the lobby. No action is required to dismiss the prompt — it is purely informational and designed to nudge mindful decision-making rather than force any particular behaviour.

In addition to in-session reality checks, mibajee provides a full transaction history and session log accessible from your account dashboard. We encourage players to review this data regularly. Seeing a clear, factual record of your gambling activity over time is one of the most effective ways to maintain an honest perspective on your habits.

7. Protecting Minors

mibajee takes the protection of minors extremely seriously. In addition to our strict age verification procedures, we encourage all adult players who share devices or households with children or teenagers to take proactive steps to prevent underage access to the mibajee platform.

Practical steps you can take to protect minors in your household include:

• Never share your mibajee login credentials with anyone, including family members. Your username and password should be known only to you.
• Enable device-level screen locks (PIN, fingerprint, or face recognition) on phones and tablets used to access mibajee.
• Log out of the mibajee platform after each session, especially on shared devices.
• Use parental control software on family computers and mobile devices to restrict access to gambling websites. Reputable parental control tools are available for all major operating systems and browsers.
• Talk openly with teenagers about the risks associated with gambling, including the financial, emotional, and social consequences of problem gambling.

If you believe that a minor has accessed or registered an account on mibajee, please report this immediately to our support team via live chat or at [email protected]. We will investigate and act promptly. The account will be suspended, data handled according to our Privacy Policy, and any deposits returned where possible.

8. Getting Help & Support

If gambling is causing you distress, financial problems, or relationship difficulties, help is available — and reaching out is the right thing to do. mibajee's responsible gaming support team is trained to assist players who are struggling and can help you access account restrictions, referrals to counselling services, and ongoing check-ins.

You do not need to be in crisis to ask for help. If you simply feel that your gambling is becoming more frequent than you would like, or you are spending more than is comfortable, that is enough reason to contact us. Early intervention makes a significant difference.

When you contact us regarding responsible gaming, our team can immediately action any of the following on your behalf: activate self-exclusion, reduce deposit or loss limits, set a time-out, review your recent gameplay history, or close your account permanently. You do not need to log in to your account to request these actions — simply contact support and verify your identity.

mibajee also encourages players to seek independent professional support if gambling is impacting their mental health or wellbeing. Speaking with a qualified counsellor, trusted family member, or community leader can be an important step alongside the platform tools we provide. Seeking help is a sign of strength, and mibajee fully supports any player who chooses to take that step.