mibajee Frequently Asked Questions

mibajee requires a government-issued photo ID for KYC verification — your National Identity Card (NID) is the preferred document for Bangladeshi players. You may also submit a valid passport or driving licence. A selfie holding the document may be requested. Verification is typically completed within 24 hours of submission.

mibajee operates as an international online gaming platform serving players in Bangladesh. The site uses 256-bit SSL encryption, certified RNG game systems, and enforces strict age verification to maintain a safe and fair environment. We recommend all players review their local regulations and gamble responsibly within their own means.

To reset your mibajee password, click the login link and select "Forgot Password". Enter the mobile number or email address registered to your account and you will receive a one-time reset code by SMS or email. Follow the on-screen steps to set a new password. If you do not receive the code within five minutes, check your spam folder or contact 24/7 live chat support.

No — mibajee strictly permits one account per player. Opening multiple accounts (multi-accounting) is a violation of our Terms and Conditions and will result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

To permanently close your mibajee account, contact our 24/7 live chat support or email [email protected] with the subject line "Account Closure". Our team will verify your identity and process the request. Any remaining balance will be refunded to your registered payment method before closure. Permanent closure cannot be reversed.

bKash deposits on mibajee are processed instantly in most cases — funds typically appear in your gaming balance within 1 to 5 minutes of completing the transaction. During periods of high traffic (such as major cricket matches or BPL season), processing may take up to 15 minutes. If a deposit is not reflected after 30 minutes, contact live chat with your bKash transaction ID.

Yes — mibajee supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for all mobile financial services: select your preferred provider in the Cashier section, enter the amount, and complete the transfer from your MFS app. Nagad and Rocket deposits are typically credited within 5 minutes.

The minimum withdrawal amount on mibajee is ৳500 for mobile financial service methods including bKash, Nagad, and Rocket. For bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or other supported institutions, the minimum withdrawal is ৳1,000. There is no withdrawal fee charged by mibajee, though your bank or MFS provider may apply their own transfer fees.

Withdrawals to bKash, Nagad, and Rocket are typically processed by mibajee within 1 to 4 hours of approval. Bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule. All withdrawals require a fully verified account. Pending withdrawals submitted during weekends or public holidays may experience slight delays.

mibajee does not charge any fees for deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, Upay) or bank may apply their own standard transaction fees. We recommend checking your provider's current fee schedule before initiating a transfer. mibajee displays the full amount credited to your account during each transaction.

Yes — mibajee accepts Visa and Mastercard debit and credit card deposits for eligible players. Select the card option in the Cashier section, enter your card details and deposit amount, and complete the 3D Secure verification step. Card deposits are typically credited within a few minutes. Note that some card issuers may decline transactions categorised as gambling; in that case, bKash or Nagad are reliable alternatives.

mibajee follows standard cricket betting rules for BPL (Bangladesh Premier League) matches. A match must be completed for most markets to be settled; in the event of a rain interruption resulting in a DLS-revised result, the DLS winner is used for settlement. If a match is abandoned with no result, bets are voided and stakes returned. Individual player markets require the player to participate for bets to stand.

Yes — mibajee is fully optimised for mobile play. The platform works smoothly on all modern Android and iOS browsers without requiring a separate app download. The mobile interface includes the full game library, live cricket betting, deposit and withdrawal tools, and account management features. Simply open your mobile browser, navigate to mibajee.net, and log in as normal.

All games on mibajee are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each provider uses independently verified Random Number Generator (RNG) systems to ensure fair and unpredictable outcomes. Game RTP (Return to Player) percentages are published by the respective providers and are not modified by mibajee.

RTP (Return to Player) varies by slot game on mibajee and is set by the game's software provider. Most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP figure is a long-term statistical average across all players — it does not guarantee individual session results. You can find the RTP for each game in its in-game information or paytable screen.

Wagering requirements on mibajee bonuses specify how many times the bonus amount must be wagered before any winnings derived from the bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement must be wagered ৳20,000 across qualifying games before withdrawal is permitted. Full wagering terms for each promotion are displayed on the relevant bonus page before you claim.

No — bonus funds and any winnings generated from bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is active and incomplete, the bonus and any bonus-derived winnings will be forfeited. Your real-money (cash) balance is always withdrawable at any time, independent of any active bonus.

Yes — mibajee periodically offers free spins promotions on selected slot titles, particularly for new game launches from providers like Pragmatic Play and NetEnt. Free spins may be awarded as part of a deposit bonus package or as a standalone promotional offer. Winnings from free spins are typically subject to a wagering requirement; the specific terms are stated in each promotion's description.

To self-exclude on mibajee, log in and visit the Responsible Gaming section of your account settings, or contact 24/7 live chat support who can activate exclusion immediately on your behalf. Available self-exclusion periods range from 30 days to permanent closure. Self-exclusion takes effect instantly and cannot be reversed before the chosen period ends. mibajee will suppress all marketing to self-excluded accounts.

mibajee provides a full suite of responsible gaming tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, time-out periods (24 hours to 30 days), self-exclusion (30 days to permanent), and session reality-check reminders. All limit reductions take effect immediately; increases require a 7-day cooling period. These tools are available to every registered player at no cost.